Skip to main content

Privacy Policy

Last updated: 8 April 2026

1. Who We Are

This website is operated by Stairlifts Cost, a stairlift installation and servicing company based in Greater Manchester.

  • Business name: Stairlifts Cost
  • Address: Unit 8.1b Tameside Business Park, Windmill Lane, Denton, Manchester M34 3QS
  • Phone: 07897 037526
  • Email: info@manchesterstairlifts.com
  • Website: https://stairliftscost.co.uk

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

  • Contact details: Your name, phone number, email address, and postal address when you submit an enquiry form, call us, or email us.
  • Service information: Details about your staircase, mobility needs, and the type of stairlift service you require.
  • Technical data: Your IP address, browser type, operating system, and browsing behaviour on our website, collected automatically through cookies and similar technologies.
  • Communication records: Records of any correspondence between you and our team.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes for stairlift services.
  • To arrange and carry out free home surveys, installations, servicing, and repairs.
  • To communicate with you about your order, appointment, or service.
  • To improve our website and services based on how visitors use our site.
  • To comply with our legal and regulatory obligations.

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

  • Consent: When you submit an enquiry form or contact us, you consent to us processing your data to respond to your request.
  • Contract: When we need your data to fulfil a contract for stairlift supply, installation, or servicing.
  • Legitimate interests: To improve our website, services, and customer experience, provided this does not override your rights.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

We retain customer records for up to 7 years after your last interaction with us to comply with warranty obligations and legal requirements.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files placed on your device by your web browser.

We use the following types of cookies:

  • Essential cookies: Required for the website to function correctly.
  • Analytics cookies: Help us understand how visitors use our website so we can improve it. These may include Google Analytics.

You can control cookies through your browser settings. Disabling certain cookies may affect your experience of the website.

7. Third-Party Services

We may use the following third-party services that process data on our behalf:

  • Google Analytics: For website traffic analysis.
  • Google Maps: For displaying our location and service area maps.
  • Kanda Finance: If you apply for a finance plan, your data will be shared with Kanda Finance Service in accordance with their privacy policy.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to erasure: You can ask us to delete your personal data, subject to legal retention requirements.
  • Right to restrict processing: You can ask us to limit how we use your data.
  • Right to data portability: You can request your data in a structured, commonly used format.
  • Right to object: You can object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us at info@manchesterstairlifts.com or call us on 07897 037526.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: